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Refund Policy

Last updated: 21 October 2026. If something isn't right, email support@revivedmoments.com from the email address you paid with and we'll sort it out.

Your first payment for a plan

If you're not happy with your first payment for a plan, email us within 14 days of paying and we'll refund it in full.

One-time packs

The same goes for a one-time pack (5 moments, $14.99): if you're not happy with it, email us within 14 days of paying and we'll refund it in full.

Renewals

Forgot to cancel? If a renewal was charged, email us within 7 days of the renewal and we'll refund that renewal, as long as you haven't used any of the credits it added. To stop future renewals, cancel in one click on your moments page (or email us); your access continues until the end of the period you've paid for.

One-time offers

One-time offers (priority processing $17.54, custom prompts $29.24, 200 credits $117.01, 40 credits $23.39) are refunded if you email us within 14 days of buying and haven't used what you bought: none of the credits used, no custom prompt used, or no clip made with priority processing.

Chargebacks

If there's a problem with a charge, please contact us first: a refund is usually faster than a bank dispute.

How refunds are paid

Refunds go back to the payment method you used, through Stripe and Onelink, including any tax you paid. Your bank may take a few business days to show it. You can also ask Onelink's support (support.link.com) about a payment: Onelink may refund purchases within 60 days in some cases, and statutory cooling-off rights where you live still apply.

Contact

support@revivedmoments.com